Information Collection & Use
Personal Information:
When you register on our platform, place an order, subscribe to our services, or interact with us through support channels, we collect personally identifiable information such as:
Full name
Email address
Mobile number
Company name
Billing and shipping addresses
Tax and VAT details (if applicable)
Usage Data:
We automatically collect data when you access our platform, including:
IP address and location
Browser type and version
Device information
Pages visited and time spent
Date and time of access
This information helps us to:Authenticate users
Process orders and payments
Communicate order updates and notifications
Optimize system performance
Personalize user experience
We do not collect sensitive personal information such as national ID numbers or financial data beyond what's necessary for invoicing.
Management of Information
All information collected is stored in secure environments with controlled access. We employ various measures to ensure proper management of user data:
Role-based access control for internal systems
Regular data audits and monitoring
User permissions for different account types (admin, support, operations)
Ability for users to update or correct personal data within their account settings
Customers may request deletion of their account and related data by contacting our support team. Data may be retained temporarily to comply with legal, tax, or audit requirements.
Data Sharing
XPay may share your data with trusted third-party partners only when necessary to deliver core services. These partners include:Courier services (for shipment tracking and delivery)
Payment processors (for billing and transaction validation)
Cloud hosting and infrastructure providers
Communication platforms (e.g., SMS/email services for order notifications)
All third parties are contractually obligated to adhere to data privacy standards and are not allowed to use your data for any other purpose.
We do not share your data for advertising, external marketing, or resale.
Cookies
Cookies help us improve your experience on our website and application. We use:
Essential Cookies: Required for core functionality such as login sessions and cart management.
Performance Cookies: To track usage patterns and identify bugs or bottlenecks.
Preference Cookies: To remember language settings, account preferences, etc.
Analytics Cookies: From services like Google Analytics to measure site performance.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain parts of the platform.
Disclosure of Information
We may disclose your information only in the following cases:To comply with applicable local laws and regulations, including legal or regulatory inquiries
To enforce our Terms of Service or protect XPay’s rights and operations
In the event of a merger, acquisition, or asset sale (you’ll be notified beforehand)
To respond to fraud prevention alerts or abuse of our services
We will never disclose your information to third parties for advertising or promotional purposes without your explicit consent.
Security
Your data security is a top priority. We follow best practices and protocols to protect it:End-to-end encryption on key data transfers
Secure cloud infrastructure with access logging
Multi-factor authentication for admin-level access
SSL certificates on all web traffic
Regular vulnerability assessments
Although we take all reasonable precautions, no method of transmission over the internet is 100% secure. Users are encouraged to maintain strong passwords and avoid sharing login credentials.
XPay takes commercially reasonable measures to protect your data, but no system is completely secure. XPay shall not be liable for any loss, damage, or unauthorized access to information arising from circumstances beyond its reasonable control. By using XPay Services, you agree that any liability of XPay, its affiliates, or employees is limited to the maximum extent permitted under applicable law.
Contact Us
If you have any questions or concerns regarding these terms or how your data is handled, you can contact us at: support@postexglobal.com
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